Our Privacy Policy

This Privacy Policy describes how Below The Knee will collect, use, and share information about you. This policy applies to information we collect when you use our websites or mobile applications, shop in our stores, attend an event, or otherwise interact with us as described below (collectively, the “Services”). We encourage you to review this Privacy Policy whenever you interact with us to stay informed about our information practices, how your personal information will be processed, and the choices available to you.

We collect information you provide directly to us. For example, we collect information when you: access or use the Services; purchase our products; review a product; participate in a survey, contest, promotion, activity or event; subscribe to our marketing newsletter; communicate with us via third-party social media sites; request customer support; or otherwise communicate with us. The types of information we collect directly from you may include personal information such as your name, username, email address, postal address, phone number, photographs, videos, social media handles, and any other information you choose to provide. To advise you on product selection and better understand your running habits, we may ask for your gender, foot width, weight, type of exercise activity undertaken, pronation, demographic, and biographical information, injuries, and running assessment data. You may provide this information to us over text, the telephone, teleconference, or in our stores.

In general, we use the information we collect to provide you with high-quality service, tell you about opportunities we think will be of interest to you. We also use the information we collect to:

• Provide you tailored product recommendations;
• Respond to your comments, questions, requests, and provide customer service;
• Complete the transactions you request.